Privacy Policy
Who we are
What personal data we collect and why we collect it
Comments and/or reviews
When visitors leave comments and/or reviews on the site we collect the data shown in the comments and/or reviews form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Our contact forms send emails to privacy[at]r-and-d[dot]com.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use the standard Google Analytics service to help deliver our service and products to you.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Where we send your data
Your contact information
privacy[at]r-and-d[dot]com
Delivery Details
Most of our deliveries are fulfilled by Third Party suppliers like Amazon or TeeSpring, however, the ones fulfilled by us will use the following conditions
UK
* We are pleased to offer FREE DELIVERY on all orders within the UK.
A one-off cost of £2 is added to any order processed and fulfilled by R-and-Q.com if a signature for the order’s delivery is required.
A one-off cost of £4 is added to any order processed and fulfilled by R-and-Q.com if tracking and a signature for the order’s delivery is required. Orders over £100 for delivery in the UK will be sent FREE via tracked and signed for delivery.
International
A flat rate of £15 is added to for all orders to be delivered outside of the UK. The only exception to this is for orders over £200 that will be delivered free of charge to USA, Canada and Europe.
Products
General Returns Policy
To return your item All items must be returned as new. All items must be returned to us before a refund or replacement is issued. Please don’t use scissors or knives to open your package. Returns with scissor or knife marks will not be accepted. Unwanted items must be returned to us deemed fit for resale. If you are returning items from 2 or more separate orders please include the individual returns slips for each order. Please note that if you return any items outside of the 2 week period for refunds or the 30 day period for exchanges and you have not been advised to do so by us you will forfeit your item. We will not be able to return it to you either.
Protecting Your Privacy
How we use your information
Protecting Your Privacy
How we use your information
Your name and contact details
| How we use your name & contact details | Why? |
| Deliver your purchases to you | We’ve got to do this to perform our contract with you. |
| Send you service messages e-mail, such as order updates | We’ve got to do this to perform our contract with you so you are aware of when your product will arrive. |
| Sending you information by email or post, about our new products and services | To keep you up to date. We only send this with your permission |
| Fraud prevention and detection | To prevent and detect fraud against either you or R and Q |
| Showing you R-and-Q.com adverts as you browse the web | So you can see our latest products and deals |
| Finding out what you, and other customers, like | To ensure we are giving you what you want. |
Your date of birth information
| How we use your date of birth | Why? |
| Fraud prevention and detection | To prevent and detect fraud against either you or R and Q. |
Your gender information
Your payment information
We do not keep or store your card’s security/CVV code.
| How we use your payment information | Why? |
| Take payment, and give refunds | We’ve got to do this to perform our contract with you. |
| Fraud prevention and detection | To prevent and detect fraud against either you or R and Q. |
Your contact history with us
What you’ve said to us — for example, over the phone, email or on social media.
| How we use your contact history | Why? |
| Provide customer service and support | We’ve got to do this to perform our contract with you. |
| Train our staff | So that, when you contact us, you get the best possible customer service. |
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time
| How we use your purchase history and saved items | Why? |
| Sell you things | We’ve got to do this to perform our contract with you. |
| Provide customer service and support, and handle returns | We’ve got to do this to perform our contract with you |
| Finding out what you, and other customers, like | To ensure we are giving you what you want. |
Information about your device or laptop, and how you use our website and app
The information you give us when you browse our site, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.
| How we use information about your phone or laptop, and how you use our website. | Why? |
| Improve our website and set default options for you. | To give you the best possible shopping experience |
| Protect our website | To prevent and detect fraud against either you or R and Q and to meet our legal obligations about looking after your data |